Data analytics for Aftersales and Customer Experience Sections for the region.
Provide Insights to RCXGM on market trend, Regional performance for CX &
AFS KPIs.
Release weekly reports to Field team on key KPIs.
Allocation and Tracking Budget utilization for Regional Activities.
Co-ordinate with General Administration &
HO CX for Management approvals.
Tracking of CX employee travel budget vs expenses.
Dashboard preparation and Data Management for Region.
Support Section Head in Business Plan preparation for the Region.
Co-ordinate with Field team on Business Plan Progression.
Audit Compilation for region and Analytics.
Co-ordination with Field team on Dealer Payments &
License fees.
Collation of Action Plan from Stake holders and organize Review sessions.
Generate Regional &
Dealer KDEP performance.
Co-ordinate with HO Planning section for AFS, CX &
CX training on Monthly activities.
Valuable Analytical skills, dashboard preparation for representation 2.

Automobile

Business understanding 3. Valuable Interpersonal skills for co-ordination 4. Data Management and Analytics 5. Sound knowledge of BI tools

📌 Cx Planning Manager Bengaluru
🏢 Kia India
📍 Bengaluru