We're growing our customer support team in Nerul, Navi Mumbai and looking for a confident, articulate qualified to help us deliver an excellent customer experience.

As a Customer Service Associate, you'll be the first point of contact for our customers. You'll handle queries, resolve issues quickly, and make sure every customer leaves the conversation satisfied. This is a full-time, in-office role on a night shift.

Key Responsibilities
Respond to customer queries and concerns via phone, email, and chat
Resolve issues accurately and within agreed timelines
Escalate complex cases to the right team and follow up until closure
Document customer interactions and update records in our systems
Maintain a qualified, empathetic, and solution-oriented approach
Meet quality, response-time, and customer satisfaction targets
Collaborate with internal teams to improve processes and customer experience

Requirements
2–3 years of experience in customer service, customer support, or a similar role




Excellent communication skills, with fluent spoken and written English (mandatory)
Solid problem-solving and active listening skills
Comfortable working in a night shift (5:30 PM – 2:30 AM IST), Monday to Friday
Ability to work from our Nerul, Navi Mumbai office
Basic computer proficiency and comfort with CRM
Patience, professionalism, and a customer-first attitude

Good to Have
Experience in an international or voice/chat support process
Familiarity with tools such as Zendesk, Freshdesk, or similar

What We Offer
Travel allowance in addition to salary
Fixed 5-day work week (Monday to Friday), with weekends off
Supportive team and a growth-oriented work environment
Growth opportunities opportunities in a fast-growing company

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Customer Service Associate Night Shift, Work From Office Navi Mumbai
🏢 Genora Global
📍 Navi Mumbai