Customer Assistance ManagerPersonal Loan-Hardship Assistance UnitThane - Manage customer assistance specifically for personal loan hardship cases.
Handle customer queries and provide support related to loan hardship assistance.
Coordinate with internal teams to resolve customer issues effectively.
Ensure compliance with banking and financial service standards.
Maintain records and documentation related to customer interactions.
Support the team in managing loan hardship processes and customer satisfaction.
Work in a structured office setting based in Thane.
Role requires robust interpersonal and communication skills to assist customers facing financial difficulties.
Focus on delivering empathetic and solution-oriented customer service in the financial domain.