Customer Care & D2C Operations ExecutiveAbout the Role

VEDA is looking for a Customer Care & D2C Operations Executive to manage customer interactions and day-to-day order operations. The role will involve order verification, customer support, logistics coordination, returns/RTO management and ensuring smooth execution of D2C orders.

Key Responsibility Areas (KRAs)
Order Verification: Call and verify COD orders, confirm customer/address details, and identify duplicate or suspicious orders.
Customer Support: Handle customer queries and complaints via phone, WhatsApp and email, ensuring timely resolution.
Order & Logistics Operations: Track orders, coordinate with warehouse and logistics partners, and resolve delivery-related issues.
Returns & RTO Management: Monitor cancellations, returns, replacements and RTOs, and follow up to ensure closure.
MIS & Operations:



Maintain daily order/customer records and coordinate with internal teams to ensure smooth D2C operations.

Candidate Profile
1–3 years of experience in customer care, e-commerce or D2C operations.
Excellent communication, follow-up and problem-solving skills.
Comfortable with Excel/Google Sheets and WhatsApp.
Highly organised, proactive and detail-oriented.
Prior experience with Shopify, Amazon or other e-commerce platforms is a plus.
Candidates residing in Mumbai’s western suburbs preferred, particularly Andheri, Vile Parle, Juhu, Santacruz, Goregaon and nearby areas.

Pay: ₹10,850.51 - ₹15,000.00 per month

Perks
Adaptable schedule
Work from home

Work Location: In person

📌 Customer Care &c Operations Executive Juhu
🏢 Veda - An Ayurvedic Lifestyle Brand
📍 Juhu