Scrumbees Technologies Pvt. Ltd. is looking for enthusiastic and talented freshers who are ready to begin their qualified journey in the IT company.
Position : Customer Success Manager
Location : Vadodara
Experience : Freshers
Role Definition: Customer Success Manager is one who is responsible for implementing the software and making sure customer is able to utilize the software with greater satisfaction.
Role & responsibilities :
Requirement Understanding and Documentation
Onboarding and Training of Customers
Customer Query Handling
Resolving the Queries.
Supporting customers over phone/email/zoom meeting
Customer Feedback
Coordination with the technical Team
Preffered Candidate profile:
Solid English Communication Skills (Must Have)
Understanding of business process (Sales/ Purchase/Production)
ERP/CRM Knowledge (Optional)
Customer-centric approach