Designation: Guest Relations Executive – Real Estate

Department: Sales

Location: Navi Mumbai

Reporting To: Admin Head

Experience: 1–4 Years

Job PurposeTo provide a skilled, warm and premium experience to customers visiting the project sales office and support the Sales team in managing walk-ins, appointments and customer coordination.

Key Responsibilities
Welcome and professionally engage all customers and visitors.
Manage walk-ins, appointments and visitor registration.
Coordinate allocation of walk-in customers to the respective Sales Executive.
Assist customers with basic project information and guide them through the experience centre, sample flat and amenities.
Ensure the reception, waiting area and customer-facing spaces are maintained to premium standards.
Coordinate with Sales, Housekeeping,



Security and Administration for smooth customer experience.
Maintain daily records of walk-ins, appointments, site visits and customer feedback.
Collect customer feedback and escalate concerns to the Sales Manager.
Ensure availability of brochures, forms and other sales collaterals.
Support customer events and project-related activities.

Key Skills
Excellent communication and interpersonal skills
Customer-service orientation
Pleasant and skilled personality
Strong coordination and follow-up skills
Valuable grooming and presentation
Basic MS Office/CRM knowledge
Good command of English, Hindi and Marathi
Ability to handle multiple customers efficiently

📌 Gurest Relations Executive Navi Mumbai (India)
🏢 Today Group
📍 India