It Quality Manager Pune

It Quality Manager Pune

01 Oct
|
Communications Test Design
|
Pune

01 Oct

Communications Test Design

Pune

Role & responsibilities
Lead QA teams and quality governance for Service Desk/EUC operations.
Develop QMS, SOPs, audit frameworks, scorecards and dashboards.
Manage BAU, compliance, ACPT and DSAT/CSAT audits.
Monitor SLA/KPI, quality trends and operational performance.
Drive RCA, CAPA, FMEA and continuous improvement initiatives.
Conduct calibration, coaching and performance reviews.
Support ServiceNow, ITSM workflows, UAT and automation.
Drive Operations Readiness for recent projects and transitions.
Manage stakeholder/client reviews, escalations and governance.
Support ISO 9001/27001 audit readiness and compliance.
Drive Lean Six Sigma and process improvement initiatives.

📌 It Quality Manager Pune
🏢 Communications Test Design
📍 Pune

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