Responsibilities:
Provide L2 support for Microsoft Teams Voice / Teams Telephony.
Troubleshoot voice, calling, connectivity and call-quality issues.
Support Cisco CUCM and CUBE environments.
Troubleshoot SIP-based telephony, VoIP and voice gateways.
Analyze and troubleshoot end-to-end call flows and call routing.
Manage voice infrastructure, configurations and related incidents.
Support Teams Phone features, policies and configurations.
Handle incidents and service requests using ITIL/ticketing processes.
Coordinate with global teams and vendors for complex voice issues.
Document troubleshooting procedures and contribute to knowledge management.

Must Have
Robust experience in Unified Communications / Voice / Telephony.
Hands-on experience with Cisco CUCM.
Experience with Cisco CUBE / Voice Gateways.
Robust understanding of SIP / VoIP.
Positive understanding of call routing and end-to-end call flow.
Experience in voice troubleshooting and infrastructure support.

📌 It Service Professional Modern Workplace Services Bengaluru (India)
🏢 Oges Solutions
📍 India