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TCS is Hiring for ITIL framework L3 -Problem Management Experience Range : 10+ Yrs Yrs Job Location : PAN India Interview Mode: Virtual Mode

Must-Have 7–18 years of experience in ITSM, Problem Management, Service Reliability, or Operations roles. Strong hands‑on experience with

ITIL Problem Management processes and governance. Deep expertise in

Root Cause Analysis methodologies

(5 Whys, Fishbone, Fault Tree Analysis). Experience driving high ‑ quality RCAs with transparent distinction between workaround, remediation, and permanent fix. Proven ability to perform incident and problem trend analysis to identify systemic risks. Experience working in complex, multi ‑ vendor enterprise environments . Robust documentation, analytical, and facilitation skills

15 years of Continuous Education.

📌 Itil Framework Chennai
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📍 Chennai