Roles and Responsibilities
Lead the IoT Operations & Service team across all products and projects.
Build and develop the service team and establish effective SOPs, processes and workflows.
Ensure SLA compliance, timely ticket closure and effective management of client escalations.
Manage remote and field support teams for various projects across India.
Collaborate with cross-functional teams to escalate and resolve complex technical issues.
Analyse support tickets, service logs, issue reports and repair data to identify recurring issues and improve service operations.
Drive creative and modern customer service practices to improve customer experience, service efficiency and operational effectiveness.

Requirements
B.E./B.Tech in Electronics or Electrical.
7–12 years of experience in remote support,



service or commissioning for IoT/automation systems.
Understanding of electronics products.
Previous experience leading a team of 10+ members will be an added advantage.

What We Offer
Work on cutting-edge IoT products that are already deployed in high-impact environments.
Be part of a passionate, close-knit team that values innovation and technical excellence.
Take ownership of core components across both hardware and software.
Grow rapid, with real exposure to live deployments and direct client interaction.

Job Types: Full time, Permanent

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Benefits
Provident Fund

Work Location: In person

📌 Iot Operations Manager Airoli (India)
🏢 UtopiaTech
📍 India