Job Title: ICE Service Advisor

Department: Service / Workshop

Location: Jaipur

Employment Type: Full time

Experience: 2–5 Years

Industry: Automobile / Automotive After-Sales

About the Role

We are looking for an experienced ICE Service Advisor to manage customer service requirements for petrol and diesel vehicles and coordinate between customers and the workshop team.

Key Responsibilities
Receive customers and understand vehicle service/repair requirements.
Prepare accurate job cards based on customer concerns.
Explain required repairs, service work and estimated costs to customers.
Coordinate with technicians for diagnosis, repair and service activities.
Keep customers updated regarding vehicle status and additional repair requirements.
Obtain customer approval before carrying out additional work.
Ensure timely vehicle delivery as per committed timelines.
Conduct final inspection and explain completed work to the customer.
Handle customer queries, complaints and service-related concerns professionally.
Maintain service records, job cards and customer communication.
Coordinate with the workshop,



parts and billing teams for smooth vehicle delivery.
Support customer satisfaction and repeat-service objectives.

Requirements
2–5 years of experience as a Service Advisor / Workshop Advisor / Automotive Service Consultant.
Experience with petrol/diesel vehicles and automotive workshop operations.
Valuable knowledge of vehicle servicing and basic mechanical concepts.
Positive communication and customer-handling skills.
Ability to coordinate multiple vehicles and job cards simultaneously.
Basic computer/MS Office knowledge.
Experience with dealership/workshop software will be an advantage.

Preferred Candidate Candidates from Maruti Suzuki, Hyundai, Tata Motors, Mahindra, Toyota, Kia, Honda, Renault, Nissan, MG or other authorised automobile dealerships/workshops will be preferred.

Key Skills

Customer Handling | Service Advisory | Job Card Management | Workshop Coordination | Vehicle Diagnosis Understanding | Upselling | Communication | Follow-up | Problem Solving

Pay: ₹15,000.00 - ₹16,000.00 per month

Work Location: In person

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