Roles ResponsibilitiesAt Least 7 years of experience
Positive experience knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
Good working knowledge of Quality Control methodologies
Valuable working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
Experience on Quality Assurance practices leading Stable and predictable process performance
Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.
Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
Process Improvement Methodologies,



Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business perks.
Ability to analyze complex data and share key process and business inferences/insights with the leadership team
Ability to project manage complex change initiatives by partnering with clients
Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
Strong communication skills .

Educational RequirementGraduate

Preferred SkillsQuality->Quality Operations

Service LineQuality

📌 Manager Quality Pune
🏢 Infosys BPM
📍 Pune