We are looking for a Manager/Senior Manager to lead the Policy Loans call centre comprising ~30 vendor callers for end-to-end P&L; management.
To ensuring smooth daily operations and solid vendor management
The role involves close collaboration with the central Loans team and the vendor team to drive business
Monthly, quarterly, annual and adhoc audit, compliance, and risk deliverables are mandatory and need swift and effective closure
Candidates should bring experience in managing callcentre setups, solid tech-system understanding, stakeholder management (ETG, Life Asia, BSG, Marketing, Business Insights, Procurement, InfoSec, Audit, Outsourcing etc.) Marketing and sales management capability
Candidates are expected to manage basic projects pertaining to call centre
Minimum qualification is graduation with excellent communication and Microsoft skills. Exposure to AI automation or workflow optimization will be an added advantage.

📌 Manager / Senior Manager, Policy Loans Call Centre Mumbai
🏢 HDFC Life
📍 Mumbai