Key Responsibilities
Provide L1/L2 application and technical support for enterprise applications.
Monitor application health, performance, and availability using monitoring tools.
Troubleshoot application issues and perform basic root-cause analysis.
Work with APIs, system integrations, and enterprise applications.
Use Linux/Unix systems for application troubleshooting and operational activities.
Perform basic SQL queries for data validation and issue investigation.
Work with Oracle and other relational databases as required.
Analyze application logs and identify errors or performance issues.
Collaborate with development, database, cloud, and infrastructure teams to resolve incidents.
Follow ITIL-based incident, problem, and service management processes.
Maintain support documentation, troubleshooting guides, and knowledge articles.
Support application deployments and routine operational activities.
Participate in incident resolution and provide timely status updates to stakeholders.
Follow established security, operational, and change-management procedures.
Continuously improve application monitoring, troubleshooting, and support processes.

📌 Linux Support Contract Mumbai
🏢 Saaki Argus And Averil Consulting
📍 Mumbai