Job Overview
Job Title: MSP Services Support Engineer (L1 & L2)
Location: Airoli, Navi Mumbai
Working Hours: 09:00 AM to 06:00 PM (6 days a week)

Role Summary
Require MSP services from the partner for the Woori Bank project to provide post-implementation operational and technical support.
The MSP team should provide L1 and L2 support, including incident, problem, and service-request management with defined response and resolution SLAs.

Roles and Responsibilities
Day-to-day administration, monitoring, and troubleshooting of Windows and Linux operating systems.
Regular OS patching, security updates, vulnerability remediation, and patch compliance reporting.
Hyper-V administration, including VM provisioning, resource management, performance monitoring, troubleshooting,



and regular health checks.
Database administration, database patching, health checks, backup coordination, and troubleshooting.
Application support and coordination for deployed applications, including incident resolution and escalation to respective OEM/application teams.
Support covering servers, storage, backup, network, security, virtualization, and other infrastructure components implemented as part of the Woori Bank solution.
Providing monitoring/support as required, periodic health reports, preventive maintenance, documentation, and coordination with OEMs/vendors.

📌 Msp Services Support Engineer Navi Mumbai (India)
🏢 FCS Software Solutions
📍 India