Role & Responsibilities
Provide L2/L3 production support for business-critical applications and services.
Monitor application health, performance and availability and respond to production alerts.
Troubleshoot issues using Linux/Unix commands, logs, system metrics and monitoring tools.
Work on PostgreSQL databases and troubleshoot database/application issues.
Write and troubleshoot SQL queries, including joins, aggregations and performance issues.
Identify slow/non-performing queries and coordinate with development teams for optimisation.
Handle production incidents, perform impact assessment, troubleshooting, escalation and resolution.
Perform RCA and contribute to corrective and preventive actions.
Develop Python/Bash/Shell/PowerShell scripts to automate repetitive operational activities.
Improve monitoring, alerting, health checks, runbooks and operational processes.
Participate in on-call support and service restoration activities when required.
Maintain incident, change and problem records and communicate effectively with stakeholders.

Preferred Candidate Profile




710 years of experience in Production Support, Application Support, Operations Engineering, SRE or Infrastructure Support.
Strong hands-on experience with Linux/Unix in a production environment.
Mandatory hands-on experience with PostgreSQL.
Strong SQL skills with practical experience in query troubleshooting and optimisation.
Hands-on scripting experience in Python, Bash, Shell, PowerShell or similar.
Valuable understanding of Incident, Problem and Change Management.
Experience with monitoring, alerting, log analysis and RCA.
Robust troubleshooting and analytical skills with the ability to work under production pressure.
Valuable communication and stakeholder-management skills.
Exposure to ITIL/ITSM, ServiceNow, observability tools, CI/CD or automation will be an advantage.
Banking/financial-services or other regulated-setting experience is preferred.
Hyderabad location is mandatory.

📌 Production Support Specialist Hyderabad
🏢 Allegis Group
📍 Hyderabad