Role & responsibilities
Experience: Minimum 10+ years of total IT/Business Analysis experience, with at least 7+ years dedicated to enterprise Salesforce implementations.
Core Cloud Expertise: Hands-on experience with Sales Cloud, Service Cloud, and Experience Cloud (Experience with Marketing Cloud, Revenue Cloud/CPQ, or MuleSoft is a robust plus).
Process Design: Advanced mastery in business process modeling (BPMN), journey mapping, data flow diagrams, and gap analysis.
Agile Leadership: Deep familiarity with Agile/Scrum and Kanban methodologies using tools like Jira, Confluence, and Miro/Lucidchart.
Integrations & Data: Solid understanding of enterprise integration patterns (REST/SOAP API concepts, middleware), data migration workflows, and data governance standards.

Preferred candidate profile
8+ years of business analysis experience working in the non-profit or association industry
Other experience on AMS or CRM such as NetForum, Personify, Aptify, Impexium,



MS Dynamics, etc.
Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations
CPQ Certification preferred
Experience in Revenue Cloud Finance and accounting, or the implementation of technology platforms for these

Required Certifications:
Salesforce Certified Administrator / Advanced Administrator
Salesforce Certified Service Cloud Consultant or Sales Cloud Consultant
Certified Scrum Master (CSM) or Agile Certified Practitioner (PMI-ACP)

Perks and advantages
Health Insurance 100% covered for the employee
Complimentary refreshments in the office
15 days of paid vacation increases with tenure
10 paid federal holidays
Business casual dress code
Contemporary office with a flexible working area

📌 Salesforce Business Analyst Nagpur (India)
🏢 fusionSpan
📍 India