Senior Process Associate

Noida, Uttar Pradesh

Job Summary

Senior Process Associate – MBO Operations (NOA / Payments / Escrow)

Role Purpose

Responsible for managing complex transactions, supporting process governance, coaching junior associates, and driving operational effectiveness across NOA, Payments, and Escrow functions

Key Responsibilities

Key Responsibilities

NOA
Review complex contracts and ownership modifications.
Perform detailed audits on contracts and supporting documentation.
Resolve escalations and exception cases.
Ensure compliance with audit requirements and policies.

Payments
Handle payment research and reconciliation activities.
Investigate unapplied payments, ACH rejects, and payment discrepancies.
Support month-end reconciliation activities.
Coordinate with stakeholders for issue resolution.

Escrow
Review escrow exceptions and balance due cases.
Process complex escrow transactions.




Validate financial calculations and supporting documents.
Support root cause analysis of defects.

Governance & Improvement
Conduct quality reviews and provide feedback.
Assist in training and onboarding of current hires.
Support reporting and MIS preparation.
Identify process improvement prospects.
Participate in RCA and corrective action planning.

Required Skills
Robust analytical skills.
Intermediate to Advanced Excel.
Problem-solving capability.
Stakeholder management.

Process documentation experience

Skill Requirements

Experience
2 to 5 years of experience in NOA, Mortgage, Escrow, Payments, Banking Operations, or Financial Services.

Key KPIs
Quality Score
Productivity Achievement
Escalation Resolution
Rework Reduction
Compliance Adherence
Training Effectiveness

Other Requirements

📌 Senior Process Associate Noida (India)
🏢 HCLTech
📍 India