Store Manager Urban Ladder

Locations: Chennai / Coimbatore / Indore / Mumbai

Education: Post Graduate

Experience: 6–10 years, preferably in Retail

Salary: Based on skill set & experience

Industry: Furniture / Home Dcor / Retail
What is the main purpose of this role?

The Store Manager is responsible for the overall success of the Urban Ladder retail store.

The person will manage
Store sales & revenue
Store operations
Customer experience
Store profitability / P&L;
Inventory
Store team
Employee performance
Customer escalations
Brand experience

In easy words:

The Store Manager is the overall owner of the store's sales, operations, customers, team and profitability.
Main Responsibilities

Sales & Revenue The candidate should be capable of:
Achieving monthly/annual store sales targets
Driving store revenue
Monitoring individual team targets
Identifying ways to increase sales
Improving conversion and customer experience
Taking responsibility for overall store P&L;

Team Management

This is a people-management-heavy role.

The Store Manager will
Manage Design Consultants / Sales team
Set individual targets
Monitor daily performance




Coach and mentor employees
Motivate the team
Identify training requirements
Improve team productivity
Handle employee-related issues

Customer Experience

Urban Ladder is focused on furniture and home solutions, so the candidate should be comfortable interacting with customers.

They need to
Handle customer escalations
Understand customer requirements
Ensure excellent customer service
Help customers with product selection
Maintain the Urban Ladder brand experience
Improve customer satisfaction

Inventory & Operations The Store Manager also monitors:
Stock availability
Inventory cycles
Replenishment
Stock movement
Coordination with Operations/Sourcing teams
Store housekeeping and operational efficiency
Shrinkage / inventory loss

Performance Analysis The candidate should be comfortable working with numbers and reports.

They will monitor
Store revenue
Individual employee performance
Target achievement
Operational expenses
Customer satisfaction
Shrinkage
Team engagementRole & responsibilities

Preferred candidate profile

📌 Store Manager/desiogn Consultant Indore
🏢 CIEL HR
📍 Indore