Roles and Responsibilities
Manage service desk operations, ensuring adherence to SLAs and FCRA guidelines.
Provide technical support to customers through various channels (phone, email, chat).
Resolve customer complaints and issues in a timely manner.
Maintain accurate records of incidents, problems, and resolutions using Excel templates.
Collaborate with other teams to resolve complex issues that require escalation.
📌 Service Desk Sme Hyderabad
🏢 Tata Consultancy Services
📍 Hyderabad
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