Job Description

We are looking for an experienced Manager – Hospital Operations to drive operational excellence, patient experience, quality and service efficiency.

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Key Responsibilities

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Oversee day-to-day operations across OPD, IPD, Diagnostics, Pharmacy, Front Office, Support Services and Facilities.
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Drive patient flow, resource utilisation, turnaround times and operational productivity.
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Coordinate with clinical and non-clinical teams to resolve operational challenges.
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Drive KPIs, continuous improvement initiatives and operational excellence.
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Ensure compliance with NABH, NABL, JCI and other applicable standards.
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Lead patient safety, grievance redressal and patient-experience initiatives.
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Manage support services, vendors, facilities and service contracts.
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Monitor operational dashboards,



patient volumes, utilisation, costs and performance metrics.
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Lead and develop operational teams.
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What We're Looking For

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Graduate/Postgraduate with 8+ years of progressive hospital operations experience.
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Minimum 3 years in a similar managerial role; 200+ bedded hospital experience preferred.
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MHA/MBA in Hospital or Healthcare Management preferred.
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Robust knowledge of hospital operations, quality, patient flow and service excellence.
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Exposure to NABH/NABL/JCI, audits and regulatory compliance.
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Robust leadership, problem-solving and stakeholder-management skills.
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📌 Manager Hospital Operations Thiruvananthapuram
🏢 Aster DM Quality Care
📍 Thiruvananthapuram