As a BPO Telecaller, you will play a vital role in our team by engaging with customers through telecalling in a non-voice process setting. You will be responsible for assisting team leaders, managing calls effectively, and ensuring a high level of customer satisfaction.
Key Responsibilities include:
Engaging with customers through telecalling: You will initiate and handle outbound calls, providing information and answering queries.
Supporting team operations: Assist team leaders in managing day-to-day activities and ensuring smooth workflow within the team.
Managing customer inquiries: You will address customer concerns professionally and ensure prompt resolution.
Required skills and expectations:
Strong communication skills: Clear and effective spoken communication is essential for engaging with customers.
Team collaboration: You must work well in a team setting, supporting colleagues and contributing to team success.
Basic computer literacy:
Familiarity with phone systems and basic computer operations is required.
Ability to follow instructions: You should be able to follow directions from team leaders and management effectively.
This is a full time role, and you will be expected to work from our office located in Guindy, Chennai. Benefits include provided accommodation and meals for your convenience. A positive attitude and a willingness to learn will greatly help you thrive in this position. Ideal candidates will have 0 to 3 years of experience and must have completed at least the 10th grade.
Experience