Sky Service Cards-Team LeaderSky Channel-Contact Centre InboundKarnataka - Responsible for leading the Sky Service Cards team within the inbound contact centre.
Oversee daily operations and ensure service quality and customer satisfaction.
Manage team performance, provide guidance, and support to team members.
Coordinate with other departments to resolve customer issues effectively.
Ensure adherence to company policies and contact centre protocols.
Facilitate communication between management and frontline staff.
Drive team motivation and productivity to meet organizational goals.
Handle escalations and provide solutions to complex customer queries.
Monitor key performance indicators and implement improvement plans.
Support training and development initiatives for team members.
📌 Team Leader Contact Centre Inbound Hosur
🏢 Kotak Mahindra Bank
📍 Hosur
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