Job Description

Customer Support Executive – Voice

n

Location: Kakkanad, Kochi

n

Salary: ₹2.72 – ₹3.50 LPA

n

Qualification: Plus Two & Above

n

Joining: Immediate Joiners Preferred

n

Process: Retail Voice Support

n

Shift: Rotational | Night shifts common

n

About the Role

n

We are looking for Customer Support Executives to handle inbound calls and assist employees/customers with queries, requests, and support-related concerns.

n

Key Responsibilities

n

n
Handle inbound voice calls professionally.
n
Assist with customer/employee queries and requests.
n
Resolve issues or escalate when required.
n
Maintain accurate call records.
n
Deliver a positive customer experience.
n

n

Requirements

n

n
Robust spoken English – CEFR B2 level.
n
Positive listening and problem-solving skills.
n
Customer-focused attitude.
n
Comfortable with rotational shifts and week-offs.
n
Willing to work night shifts.
n
Immediate joiners preferred.
n

n

Cab Facility: Available from 6:30 PM – 6:30 AM within approximately 25 KM of the office.

📌 Customer Support Specialist Kochi
🏢 HireVibe Talent
📍 Kochi