Hiring – Technical Sales & Customer Support Executive

We are hiring for a Technical Sales & Customer Support Executive to handle customer queries, provide technical assistance, and identify relevant sales and upselling opportunities.

Position

Technical Sales & Customer Support Executive Experience : 6 Months – 3 Years Work Mode: Work from Office Location : Airoli, Navi Mumbai Rotational Shifts ( Cab facility available in limited areas) Job Responsibilities
Handle inbound customer calls and provide professional customer support.
Understand customer requirements and troubleshoot basic technical issues.
Assist customers with internet, connectivity, website, account, or technology-related queries.
Identify opportunities for upselling and cross-selling based on customer requirements.
Recommend suitable products, upgrades, and additional services.
Explain product features, benefits, pricing, and usage clearly.
Handle customer objections and convert suitable opportunities into sales.
Maintain strong customer satisfaction while achieving sales and productivity targets.
Accurately document customer interactions and sales activities in the system.
Escalate complex technical issues to the appropriate team when required.





Preferred Experience Candidates with experience in:
Technical Support
Customer Support
Technical Sales
Inside Sales
Telecom / ISP / Broadband
Wi-Fi / Router Sales
International BPO
Customer service with upselling/cross-selling

Key Skills
Excellent English communication skills
Robust customer-handling skills
Basic technical troubleshooting ability
Sales and upselling skills
Objection handling
Problem-solving ability
Good listening and probing skills
Comfortable working with sales targets and KPIs
Ability to explain technical products in straightforward language

Products/Areas Candidates Should Be Comfortable With Candidates with knowledge of Wi-Fi routers, broadband/internet connectivity, domains, hosting, websites, email, SSL, or other technology products will be relevant.

Ideal Candidate A candidate who can understand a customer's problem, troubleshoot it, recommend the right technical solution, and identify a genuine sales chance while maintaining a positive customer experience.

Interested candidates can share their updated resume to apply. Skills: sales,customer requirements,upselling,technical support,customer support,broadband

📌 Technical Sales Support Navi Mumbai
🏢 Docdort
📍 Navi Mumbai