01 Oct
|
Talentzo Delhi
|
Bengaluru
01 Oct
Talentzo Delhi
Bengaluru
Responsibilities
Handle complex hardware, software, and networking issues.
Manage contact center dialer systems and ensure high uptime.
Track KPIs such as FCR and AHT and drive team performance.
Coordinate incident resolution and communicate with stakeholders.
Support hiring, onboarding, and technical training.
Preferred candidate profile
IT Helpdesk/Technical Support experience.
Knowledge of Windows, TCP/IP, VPNs, and basic networking.
Basic SQL knowledge for troubleshooting and reporting.
Experience with dialers, VoIP, and CRM integrations.
Robust leadership, communication, and conflict-resolution skills.
Experience in high-volume support settings is preferred.
📌 Technical Support Engineer At An It Service Company Bengaluru
🏢 Talentzo Delhi
📍 Bengaluru