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Senior ServiceNow Developer (AI & Digital Innovation) Position Overview We are seeking a highly skilled Senior ServiceNow Developer with hands-on experience across ITSM, CSM, custom application development, integrations, and platform engineering. The role requires solid exposure to ServiceNow AI capabilities including Now Assist (GenAI), Predictive Intelligence, Automation Engine, AI Search, and Virtual Agent.

Key Responsibilities
Implement and configure ServiceNow Now Assist (GenAI)
Develop AI-powered workflows using Automation Engine and Predictive Intelligence
Integrate external AI/ML services
Support AI governance and model quality processes
Develop modules, workflows, catalog items, and custom applications
Build UI components, Service Portal, Widgets
Strong expertise in ITSM, CSM, CMDB.
Implement REST/SOAP APIs, orchestrations, integrations




Troubleshoot and resolve platform issues
Support upgrades and environment consistency
Technical Skills Required
Robust JavaScript, Glide APIs, Scripting, UI Policies/Actions
Flow Designer & Workflow expertise
Now Assist, Predictive Intelligence, Automation Engine
REST/SOAP integration testing using Postman/SOAP UI

Certifications
ServiceNow CSA (Mandatory)
CAD Preferred
Micro-certifications in AI, Integration, Flow Designer

Soft Skills
Solid communication and stakeholder engagement
Analytical and problem-solving skills
Ability to work in agile teams

EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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