Job Description

Job Summary

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We are looking for a Customer Service Representative (CSR) to manage customer inquiries, orders, and post-sales support. The ideal candidate should have excellent communication skills, strong attention to detail, and the ability to work effectively with multiple internal departments.

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Roles & Responsibilities

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Manage a high volume of inbound and outbound customer emails in a timely manner, handling 35+ emails daily.
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Provide transparent and concise information about products, services, and company policies.
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Accurately enter customer orders based on defined criteria and provide order acknowledgments.
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Meet established performance metrics, including response times and timely order processing.
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Accurately document customer interactions and update relevant systems.
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Handle post-sales issues, including:
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Returns
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Invoice reconciliation
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Credits
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Rebills
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Communicate with customers in a friendly and qualified manner while actively listening to their concerns.
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Coordinate with multiple internal departments, including Shipping, Sourcing, Sales, and Accounting, to resolve customer issues.
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Perform other duties and responsibilities as assigned.
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Requirements

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Excellent verbal and written communication skills.
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Strong customer service and interpersonal skills.
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Ability to work effectively as part of a team.
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Willingness and ability to learn ERP systems and internal processes.
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Self-starter with a proactive approach to work.
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Quick learner with the ability to work independently and with minimal supervision.
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Proficiency in Microsoft Excel, Word, and Outlook.
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Solid attention to detail and accuracy.
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Ability to handle multiple customer interactions and changing priorities effectively.
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📌 Customer Service Representative Tamil Nadu
🏢 ELIXIR Global
📍 Tamil Nadu