Job Description: Assistant Manager Sales(voice process) (BPO)
Job Title: Assistant Manager - Sales
Location: Chennai
Experience Required: 4 to 5 years of hands-on experience in BPO Collections
CTC Range: 3,000,000 LPA to 4,000,000 LPA (dependent on interview performance and past credentials)
Languages Known: Tamil & English (Proficiency in additional regional languages will be an added advantage)
Notice Period: Immediate Joiners or Max 15 Days preferred

Job SummaryWe are looking for an energetic, results-driven Assistant Manager Collections to oversee daily collection operations, monitor team outputs, and drive recovery targets in a fast-paced BPO workplace. The ideal candidate will possess a solid background in debt recovery, team handling, and meeting key performance metrics within the collections domain. Key Responsibilities
Target Achievement: Drive the team to achieve daily, weekly, and monthly collection and recovery targets (DPD/Bucket-wise).
Operations Management: Monitor day-to-day floor operations, manage agent productivity, and ensure adherence to compliance policies and quality frameworks.
Team Leadership & Coaching: Mentor, train, and coach team leaders and collection tele-callers to improve performance,



PTP (Promise to Pay) conversions, and resolution rates.
MIS & Reporting: Prepare, analyze, and present daily/weekly MIS reports, dashboards, and portfolio trends to senior management.
Dialer & Process Optimization: Oversee dialer efficiency, resource allocation, and tracking systems to maximize customer contact rates and overall process productivity.
Escalation Handling: Handle complex escalations, customer complaints, and critical dispute accounts professionally.

Candidate Profile & Requirements
Experience: 4 to 5 years of core experience in BPO Collections, with at least 12 years in a supervisory or assistant manager capacity.
Education: Graduate degree in any stream from a recognized university.
Language Proficiency: Excellent verbal and written communication skills in Tamil and English. Knowledge of any other Indian regional language will be a distinct advantage.
Key Skills:
Robust expertise in collection metrics (Recovery %, Roll Rates, PTP conversion, Flow rates).
Proficiency in handling dialer software and MS Excel (MIS reports).
People management, problem-solving, and negotiation skills.

📌 Assistant Manager Operations Sales Process Bpo Chennai
🏢 Imarque Solutions
📍 Chennai