Role & responsibilities
Handle customer queries through calls, emails, chats, or other support channels.
Understand customer concerns and provide appropriate resolutions.
Maintain a high level of professionalism and customer service.
Escalate complex or unresolved issues to the relevant team.
Maintain accurate records of customer interactions and complaints.
Follow company processes, policies, and service guidelines.
Coordinate with internal teams to resolve customer issues.
Achieve assigned customer service and quality targets.

Preferred candidate profile
Graduate / Undergraduate candidates with relevant experience can apply.
Excellent communication skills in English and Hindi.
Valuable listening and problem-solving abilities.
Customer-focused approach with a positive attitude.
Basic computer knowledge and ability to work on CRM/support systems.
Candidates should be comfortable working in rotational shifts.

📌 Customer Support Executive Hiring Freshers Mumbai
🏢 Wikilabs India
📍 Mumbai