Role-Service Desk Lead.

Experience-7 to 14 yrs.

Location- Chennai.

Job Requirements-
Proven experience working as a Service Desk / IT Support Analyst handling Service Requests in an ITSM setting.
Solid handson experience with ServiceNow (or similar ITSM tools) for request creation, tracking, and closure.
Valuable understanding of ITIL processes, with a clear focus on Request Fulfilment.
Excellent written and verbal communication skills to interact professionally with client end users.
Ability to accurately categorize, prioritize, and assign service requests as per defined SOPs.
Experience in following standard operating procedures (SOPs) and using knowledge articles (KBs) for fulfilment.




Basic technical understanding of common service requests such as user access, password resets, software installation, and asset requests.
Strong awareness of SLA commitments and ability to manage requests within defined timelines.
Good documentation skills with attention to ticket quality, completeness, and audit compliance.
Ability to work in a processdriven, clientfacing environment with a solid customer service mindset.
Associate should be flexible to work in 24X7 environment as per the shift roster including Weekend.

📌 Tcs Is Hiring For Service Desk Lead Chennai Chennai (India)
🏢 Tata Consultancy Services
📍 India