. Reservations Management:
Handle all reservation enquiries via phone, email, OTA, and website promptly
Process bookings accurately in PMS (Opera / IDS / Cloudbeds)
Manage amendments, cancellations, no-shows, and update inventory
Coordinate with Front Office, Housekeeping and Sales for smooth check-ins
Maintain daily reservation reports and forecast occupancy

B. Sales & Revenue Support:
Convert enquiries into confirmed bookings by upselling rooms & packages
Promote special offers, corporate rates, and long-stay packages
Follow up on leads, quotations and provisional bookings
Support sales team in achieving monthly revenue targets
Build and maintain relationships with corporate clients, travel agents & OTAs

C. Guest Service & Coordination:
Provide accurate information about hotel facilities, tariffs, and policies
Ensure high level of guest satisfaction and handle complaints professionally
Coordinate with Revenue Manager for rate and inventory updates

📌 Reservation Executive New Delhi (India)
🏢 Eastlynn Hotels & Resorts
📍 India