Job Description

Position: Billing Conversion & Call Centre Executive
Department: Business Development / Call Centre
Location: Moolchand Healthcare, New Delhi
Experience: 15 Years | Employment Type: Full-Time

Job Summary:
We are looking for a customer-focused and target-oriented skilled to handle patient calls, billing-related queries, lead conversion, and follow-ups while ensuring a smooth patient experience.

Key Responsibilities:
Handle inbound and outbound calls related to appointments, billing, packages, procedures, and hospital services.
Explain estimates, packages, billing processes, and payment-related information to patients.
Convert enquiries into appointments, admissions, procedures, and other healthcare services.
Follow up with patients for pending payments, estimates, and scheduled procedures.
Coordinate with Billing, Front Office, Clinical,



and Business Development teams.
Maintain accurate call records and update CRM/system details.
Achieve assigned conversion, follow-up, and revenue targets.
Ensure professional and empathetic communication with patients and attendants.

Eligibility & Skills:
Graduate in any discipline.
1–5 years of experience in hospital billing, call centre, telecalling, inside sales, or healthcare customer service.
Healthcare/hospital experience preferred.
Excellent communication skills in English & Hindi.
Strong follow-up, convincing, problem-solving, and customer-handling skills.
Basic knowledge of MS Office and CRM software.
Target-oriented and comfortable working in a quick-paced hospital setting.

📌 Billing Conversion & Call Centre Executive New Delhi (India)
🏢 Moolchand
📍 India