Job Title: GM Visitor Experience

Location: New Delhi

Experience: 15–20 Years

Reporting To: Director of Operations

Role Overview

We are seeking an experienced GM – Visitor Experience to lead the end-to-end visitor journey, hospitality, front-of-house services, membership experience and VIP protocol for a current cultural institution. The role will focus on delivering a welcoming, inclusive, safe and seamless visitor experience while maintaining high service standards.

Key Responsibilities
Lead visitor services, front-of-house teams, hospitality and visitor journey management.
Establish service standards, operating procedures, training programmes and visitor feedback systems.
Oversee third-party services, including food and beverage, retail, Members Room and venue rentals.
Manage VIP visits, institutional protocol, member engagement and hospitality for major events.




Coordinate with internal teams on accessibility, visitor movement, ticketing and service delivery.
Lead pre-opening readiness, team recruitment, training, visitor simulations and continuous improvement.

Qualifications & Experience
15–20 years of relevant experience in visitor experience, hospitality, cultural institutions, aviation, premium services or large public venues.
Proven expertise in team leadership, service excellence, stakeholder management and operational planning.
Solid communication, relationship management and problem-solving skills.
Museum or cultural-sector experience is desirable; experience in launching a current venue is an advantage.

📌 Gm Visitor Experience New Delhi (India)
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📍 India