Job Title: Apprentice Contact Centre
Openings: 2
Employment Type: Apprenticeship

Job Description:
Handle inbound/outbound customer calls and assist with basic banking-related queries.
Understand customer requirements and provide appropriate information/support.
Maintain accurate records of customer interactions and follow-ups.
Coordinate with internal teams for timely resolution of customer requests.
Follow defined processes, service standards and compliance guidelines.
Ensure a qualified and positive customer experience.

Candidate Profile:
Graduate/Fresher with good verbal communication skills.
Comfortable communicating with customers over the phone.
Basic computer knowledge and MS Office skills.
Customer-focused attitude with willingness to learn.
Candidates interested in starting their career in Banking / Customer Service / Contact Centre Operations are preferred.

Job Title: Apprentice Forex Operations
Openings: 1
Employment Type:



Apprenticeship

Job Description:
Support the team in day-to-day Forex Operations activities.
Assist in transaction processing, documentation and record maintenance.
Check documents and details as per defined processes and internal guidelines.
Coordinate with relevant internal teams for transaction processing and closure.
Maintain accurate MIS and operational records.
Learn and adhere to banking processes, regulatory requirements and applicable TATs.

Candidate Profile:
Graduate/Fresher, preferably from Commerce, Finance, Banking or related discipline.
Basic understanding of banking/financial transactions would be an advantage.
Positive numerical ability and attention to detail.
Working knowledge of MS Excel.
Robust willingness to learn Forex and Banking Operations.

📌 Apprenticeship Trainee Noida
🏢 Shivalik Small Finance Bank
📍 Noida