City Head

Experience: 5–8 Years

Location: Bangalore

Industry:Education/EdTech/Home Tutoring

The City Head will be responsible for the overall operational and business management of Bangalore. The role will focus on building a strong operating structure, ensuring smooth service delivery, managing city-level resources and teams, strengthening teacher and customer operations, monitoring business performance, and ensuring operational efficiency and sustainable city growth.

1. City Operations & Business Management
- Take complete ownership of day-to-day Bangalore city operations and business management.
- Establish and maintain efficient processes, systems, and operating standards across the city.
- Ensure smooth coordination between academic, teacher, operations, customer success, HR, and support functions.
- Monitor overall city performance, identify operational gaps, and implement corrective actions.
- Drive operational efficiency, productivity, cost control, and effective utilization of city resources.
- Ensure all city-level activities are aligned with company policies,



processes, and management guidelines.

2. Team Leadership & People Management
- Lead, mentor, and manage the Bangalore city team across relevant functions.
- Define roles, responsibilities, KPIs, and performance expectations for team members.
- Conduct regular performance reviews and ensure accountability and timely execution.
- Build a team-oriented, disciplined, and high-performance team culture.
- Identify manpower requirements and coordinate with HR for recruitment and onboarding.

3. Teacher / Tutor Operations
- Oversee teacher/tutor onboarding, deployment, availability, attendance, and operational coordination.
- Ensure adequate teacher availability based on student requirements and service commitments.
- Monitor teacher performance, class continuity, punctuality, and service quality.
- Coordinate with academic and teacher-training teams to address capability and performance gaps.
- Resolv

📌 City Head (India)
🏢 EMRIOM SOLUTIONS
📍 India