Job Description

Lead SAP CS Consultant

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Location : Mumbai/ Bengaluru (Hybrid 10 days Onsite)

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Fulltime

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Job Summary

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As the Lead SAP CS Consultant, you will be responsible for leading the design, implementation, and optimization of SAP Customer Service solutions. You will serve as the primary subject matter expert, bridging the gap between business requirements and technical execution. You will guide a team of functional consultants, collaborate closely with cross-functional teams (MM, FI, PP, ABAP), and manage senior stakeholder relationships to deliver robust, scalable enterprise solutions.

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Key Responsibilities

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Solution Architecture & Delivery

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Blueprint & Design

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- Lead requirement-gathering workshops with business stakeholders, analyze complex business processes, and design end-to-end SAP Customer Service solutions.
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- Translate business requirements into scalable SAP CS process designs and functional specifications.
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Hands-on Configuration

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- Perform and oversee advanced SAP CS configuration including:
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- Service Notifications




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- Service Orders
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- Service Contracts
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- Warranty Management
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- In-House Repair Processing
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- Resource Planning & Scheduling
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- Service Billing
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- Equipment & Functional Location Management
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Integration Management

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- Ensure seamless integration of SAP CS with SAP MM, FICO, PM, PP, and external third-party applications through IDocs, ALE, EDI, APIs, and middleware platforms.
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- Collaborate with technical teams to resolve complex integration and data flow challenges.
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S/4HANA Transformation

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- Lead impact assessments, solution design, and implementation activities for SAP ECC to SAP S/4HANA transformation projects related to Customer Service processes.
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- Support adoption of SAP Fiori applications and contemporary service management capabilities within S/4HANA.
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Team Leadership & Governance

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Technical Mentorship

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- Lead, mentor

📌 Lead SAP CS Consultant (Mumbai)
🏢 Dreampath Services
📍 Mumbai