Job Description

Job Description – Senior Associate (Operations / Customer Support)

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Company: GrowQ Private Limited

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Location: Gandhinagar, Gujarat, India

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Work Mode: Work From Office (WFO)

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Employment Type: Full-Time

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Shift: US Shift

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Experience: Relevant experience in customer service, customer support, or operations is required.

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About GrowQ

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GrowQ Private Limited is a mortgage outsourcing and business process services company that supports US-based clients through operational and customer support services. We focus on delivering reliable, accurate, and professional service while maintaining high standards of communication and operational excellence.

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Job Summary

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We are looking for a customer-focused and detail-oriented Senior Associate – Operations / Customer Support with robust English communication, active listening, and problem-solving skills to manage customer interactions and appointment coordination activities.

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The role involves making outbound calls to confirm pickup and delivery appointments,



verifying appointment details, handling customer requests, coordinating schedule changes, and ensuring accurate documentation and timely follow-ups. The ideal candidate should be confident communicating with customers, maintaining professional telephone etiquette, and following established processes and service standards.

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Key Responsibilities

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- Make outbound calls to confirm pickup and delivery appointments.
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- Verify appointment details, including dates, time frames, order numbers, and other relevant information.
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- Communicate appointment information clearly and confirm customer availability.
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- Handle rescheduling requests and other customer inquiries professionally.
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- Coordinate with internal teams to facilitate requested changes and resolve customer concerns.
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- Follow up on pending confirmations and ensure timely communication.
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- Leave clear, concise, and professional voicemails with rele

📌 Senior Associate (Jamnagar)
🏢 Growq
📍 Jamnagar