Job Description
Job Title: Operations Manager: NICMAR Online
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Function: Operations
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Location: Mumbai
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Reports to position: Business Head
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Team Management Role: Yes
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Job Purpose
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- Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
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- Ensure high-quality, seamless experiences for every learner.
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Job Outline
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- Design and optimize SOPs across delivery, engagement, feedback, and career support.
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- Automate and scale systems using tech-driven workflows.
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- Design and optimize SOPs across delivery, engagement, feedback, and career support.
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- Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
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- Build a high-performance, learner-centric culture.
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- Collaborate with placement teams to align learning outcomes with real hiring needs.
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- Enable internships, capstones, and direct hiring pipelines.
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- Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.
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Job Specification
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Knowledge/Education:
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- Bachelor's degree in marketing, business analytics, statistics, or related field. A Master's degree or certification in analytics is preferred.
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Specific Skills:
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- Track learner progress, satisfaction, and placement metrics.
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- Drive continuous improvements with actionable insights.
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Desirable Experience:
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- 3–8 years in ops or program management (preferably in edtech or University).
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- Comfort with tools & automation.
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- Team leadership experience and a sharp eye for execution.
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- A passion for learner success and industry relevance.
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Job Interface/Relationships
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Internal:
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- Program Managers – Daily coordination on schedules, cohort tracking, and learner issues.
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- Academic Coordinators – For session delivery, faculty calendars, and academic content alignment.
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- Caree
📌 Operations Manager (Shimla)
🏢 NICMAR
📍 Shimla