Job Title:
Operations Manager: NICMAR Online
Function:
Operations
Location:
Mumbai
Reports to position:
Business Head
Team Management Role:
Yes
Job Purpose
Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
Ensure high-quality, seamless experiences for every learner.
Job Outline
Design and optimize SOPs across delivery, engagement, feedback, and career support.
Automate and scale systems using tech-driven workflows.
Design and optimize SOPs across delivery, engagement, feedback, and career support.
Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
Build a high-performance, learner-centric culture.
Collaborate with placement teams to align learning outcomes with real hiring needs.
Enable internships, capstones, and direct hiring pipelines.
Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.
Job Specification
Knowledge/Education:
Bachelor’s degree in marketing, business analytics, statistics,
or related field. A Master’s degree or certification in analytics is preferred.
Specific Skills:
Track learner progress, satisfaction, and placement metrics.
Drive continuous improvements with actionable insights.
Desirable Experience:
3–8 years in ops or program management (preferably in edtech or University).
Comfort with tools & automation.
Team leadership experience and a sharp eye for execution.
A passion for learner success and industry relevance.
Job Interface/Relationships
Internal:
·
Program Managers
– Daily coordination on schedules, cohort tracking, and learner issues.
·
Academic Coordinators
– For session delivery, faculty calendars, and academic content alignment.
·
Career Services Team
– To sync program outcomes with placement drives, internships, and employer requirements.
·
Technology Team
– For LMS, CRM, automation tools, and tech support resolution.
·
Admissions &
📌 Operations Manager (Mumbai)
🏢 NICMAR
📍 Mumbai