Job DescriptionWho we are:
NAt UST, we help the world's best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.Com.
NSummary:
NWe are seeking an experienced Facets platform professionals with a solid background in health care domain.
NExperience: 5Yrs to 12 Yrs
NLocation: Bangalore / Chennai / Trivandrum
NWork Mode - Hybrid
nKey Responsibilities
NApp support – Lead
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- N
- +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform N
- Strong in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure N
- Own resolution of P1/P2production incidents;
deliver RCA within 24 hours of resolution N
- Perform advanced Facetsmodule diagnostics and execute approved SQL/script fixes within change control framework N
- Manage Facets batch failures end-to-end;




communicate business impact and recovery status to stakeholders N
- Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty N
- Maintain and enhance the Known Error Database (KEDB);
author runbooks for L1 shift-left enablement N
- ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation N
- Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution N
- Managed SLA compliance,production support, audit readiness, and incident management in a 24×7 environment N
- AI/Cloud first thinkingas an add-on skill for production issues elimination and automation first thinking for long term issue resolutions. N

nSkills
n.NET, C#, PL/SQL, FACETS
NInterested candidates canshare their resumes to [email protected] or [email protected]
N#HiringNow #HealthcareIT #Facets #TriZetto

📌 Production Support Specialist (Karnataka)
🏢 UST
📍 Karnataka