02 Oct
|
Saras AI Institute
|
Gurugram
02 Oct
Saras AI Institute
Gurugram
Lab Administrator/Level 2 Support – Cloud & Coding Labs - Remote
Job Description
A technically robust Level 2 Lab Support Engineer is being sought to set up, manage, support, and troubleshoot cloud-based learning labs for an institute such as Saras AI. The role focuses on provisioning and maintaining coding environments (Python, cloud sandboxes, Codio-style platforms), supporting students and instructors during lab sessions, resolving lab access and environment issues, enabling AI code-generation assistants, and ensuring reliable lab operations across training programs. The position supports programs centred on cloud computing, programming, data engineering, and AI-assisted development.
Key Responsibilities
- Set up, configure, maintain, and troubleshoot cloud-based lab environments (AWS, GCP, Azure, or similar platforms).
- Use Python scripts and automation to provision, reset, and manage student lab environments and sandbox instances.
- Configure and support coding platforms such as Codio, Jupyter, VS Code environments, containers, and cloud-based sandbox labs.
- Provide Level 2 technical support to students and instructors during lab sessions, workshops, and live classes.
- Troubleshoot lab access issues, environment configuration problems, authentication issues, and platform-related incidents.
- Support and integrate AI code assistants (e.g., GitHub Copilot or similar tools) within learning environments.
- Work with GitHub Codespaces or similar cloud development environments.
- Maintain observability and monitoring layers, including logging, performance monitoring, debugging tools, and VS Code extensions.
- Monitor lab usage, uptime, cloud costs, and overall platform health; proactively identify and resolve operational issues.
- Maintain environment templates, documentation, troubleshooting guides, FAQs, and operational runbooks.
- Collaborate with faculty and curriculum teams to prepare, validate, and support labs before and during sessions.
- Coordinate wit
📌 Level 2 Support (Gurugram)
🏢 Saras AI Institute
📍 Gurugram