Job Description
Job Description
nJob Description
nKey Responsibilities
n(Supply Chain Management)
n
- n
- Provide L2/L3 support for incidents and service requests related to:n
- Supply Chain Management – backlog reports, demand data issues.n
- Shipping & Procurement – stuck PO/PR approvals, 3PL receipts, picklist failures, OSP transactionsn
- Item Master – item attribute updates, Oracle PLM sync, technology group lookupsn
- OSFM – lot translations, WIP flow, ASEK job receiptsn
- Perform root cause analysis and coordinate with BSA and business teams for resolutionn
- Support minor enhancements and data fixes (DATA/DEV tickets) within the SCM trackn

nOrder to Invoice
n
- n
- Support Oracle Order Management, Receivables, and ModelN (Revenue Management): n
- Sales order booking errors, ES Waiver hold release, Smart Order Agent exceptionsn
- Invoice email failures, MPL Customer Invoice Email Process issuesn
- ModelN quote creation errors, WT import failures, price configuration issuesn




- GTM hold release for sales orders (Trade Compliance – Transaction Hold Releasing)n
- B2B order automation failures and order management data fixesn

nGTM (Oracle Global Trade Management) – Learning Track
n
- n
- Willingness to learn and support Oracle GTM functional areas: n
- Restricted Party Screening (RPLS) and Party Workbenchn
- Product Classification (HTS/ECCN) and Item Workbenchn
- Trade Transactions and Transaction Workbenchn
- GTM hold release and Oracle EBS–GTM sync issuesn
- AES Filing, Declarations, and Transmission Manager (advanced)n
- Participate in structured GTM training using available training materials and DEV/TEST setting walkthroughs n
- Gradually take ownership of Tier-1 GTM queries and hold release tickets n

n

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nGeneral Responsibilities
n
- n
- Manage and resolve ServiceNow incidents and service requests within defined SLAn
- Perform thorough root cause analysis and document resolution notes clearlyn
- Collaborate wit

📌 Oracle EBS SCM OM and manufacturing (Pune)
🏢 Jade Global
📍 Pune