Job DescriptionPosition : Assistance Coordinator (CSAT)
NLocation: Mumbai
NExperience: 0.6-2 years
NResponsibilities & Desired Candidate Profile:
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- Deliver outstanding customer service and ensure a seamless customer experience. N
- Handle customer inquiries, concerns, and requests in a qualified and timely manner. N
- Collaborate with cross-functional teams to resolve customer issues and implement effective N
nsolutions.
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- Proactively engage with customers to gather feedback and identify areas for service
Nimprovement.
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- Monitor customer satisfaction levels and maintain accurate records of customer interactions. N
- Generate and share regular reports on customer satisfaction metrics and key performance N
nindicators (KPIs).
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- Identify opportunities for process improvements to enhance customer satisfaction and retention. N
- Build and maintain strong customer relationships through consistent and effective N
ncommunication.
nDesired Candidate Profile:
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- Minimum 1 year of experience in a customer-facing role such as Customer Service, Customer
NSupport, or Customer Experience.
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- Freshers with excellent communication skills are encouraged to apply. N
- Strong verbal and written communication skills. N
- Excellent interpersonaland relationship-management abilities. N
- Strong problem-solving skills with attention to detail. N
- Ability to work independently and collaboratively within a team environment. N
- Customer-centric mindset with a positive and professional attitude. N