02 Oct
|
Imperial Holding group
|
Shimla
02 Oct
Imperial Holding group
Shimla
Job Title: CRM Manager – Real Estate
Location: Shimla, Himachal Pradesh
Experience: 6–8 Years | Minimum 4 Years in a Managerial Role
Job Summary
We are looking for an experienced CRM Manager – Real Estate with strong knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.
Key Responsibilities
- Manage the complete CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure.
- Handle RERA compliance , property-related documentation, and statutory records.
- Robust understanding of Section 118 / HP land and property regulations , particularly requirements applicable to non-Himachali/non-resident buyers .
- Manage 118-related documentation and processes for eligible property transactions.
- Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records,
and client documentation .
- Monitor and follow up on receivables, outstanding payments, payment schedules, and collections .
- Prepare and maintain CRM, sales, receivables, registration, and management reports .
- Manage regular client communication and relationship management throughout the property lifecycle.
- Handle client queries and systematically resolve/escalate complex issues within defined timelines.
- Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders .
- Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership .
- Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements .
- Develop SOPs and ensure systematic CRM processes and documentation.
Candidate Profile
- 6–8 years of relevant Real Estate/
📌 CRM Manager – Real Estate (Shimla)
🏢 Imperial Holding group
📍 Shimla