Job Title: Customer support representative
Location: - Saket, Current Delhi, India
Experience: - 6 Month - 1 Year
Employment: - Full Time
Working Hours: 10:00 AM to 7:00 PM (5.5 Days Working)
Phone: (phone hidden)

Job OverviewWe are seeking a highly motivated and customer-focused Customer Support & Success Executive to join our team. The ideal candidate will be responsible for managing customer relationships, resolving concerns, coordinating projects, supporting upselling opportunities, and ensuring a positive customer experience throughout the service lifecycle.
The candidate should have excellent communication and relationship-management skills, the ability to handle irritated or escalated clients professionally, and the ability to coordinate multiple projects while ensuring timely delivery and customer satisfaction.
Key Responsibilities1. Customer Support & Relationship Management
- Act as the primary point of contact for customers regarding their queries, concerns, and service-related issues.
- Understand customer requirements and provide timely and appropriate resolutions.




- Handle irritated, dissatisfied, or escalated clients with patience and professionalism.
- De-escalate difficult situations and work toward mutually acceptable solutions.
- Maintain strong and long-term relationships with existing customers.
- Regularly follow up with customers to ensure satisfaction and address pending concerns.

2. Project & Client Management
- Manage and coordinate customer projects from onboarding through completion.
- Coordinate with internal teams such as Sales, Design, Legal, Development, Marketing, and Operations to ensure smooth project execution.
- Track project progress, timelines, deliverables, and pending requirements.
- Ensure customers receive timely updates regarding project status.
- Identify potential delays or issues and proactively communicate them to the concerned teams and customers.
- Maintain proper documentation and records of client communication, commitme

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