Job Description

1. Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
2. Should be able to work on L2/L3 support having valuable analytical and diagnostic and RCA ability.
3. Application patching and upgrade experience.
4. Monitoring service interruption alerts and troubleshooting them as per SLA.
5. Addressing live issues and resolving them within pre-defined SLAs with improved productivity and quality.
6. Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
7. Should be good in prioritizing the tasks and allocating within the team members

The role requires ability to engage with Client directly and to work in a team with a greater level of independence and ownership.

Total Experience Expected: 04-06 years Qualifications

1. Unix - Good knowledge on Unix OS and its commands along with scripting skills
2. Linux - knowledge of Linux commands.
3.



SQL- Good knowledge of SQL and Database concepts.
4. Putty, Toad.
5. Basic networking concepts. Protocols - FTP, sFTP, TCP/IP etc is desirable
6. Hands-on experience with B2Bi tools (e. g. , Axway B2B, Seeburger, etc. ), including Prior experience in handling production applications patching and upgrade experience is must.
7. Candidates having working Knowledge on Axway Track Trace product will get preference. However, working experience on any Track Trace product in the Serialization area like Tracelink etc can also be considered.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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