Location- Bangalore Shift- 1.30pm- 10.30pm Role Overview We are looking for an experienced Microsoft 365 Subject Matter Expert SME to support the design implementation governance and ongoing operations of Microsoft 365 services in a global enterprise environment The role requires deep expertise across Exchange Online Microsoft Teams Teams Rooms SharePoint Online OneDrive Microsoft Purview Copilot and related technologies with a strong focus on platform design security automation service reliability and technology modernization Key Responsibilities Microsoft 365 Platform Solution Design Design and implement Microsoft 365 solutions that are scalable secure resilient and aligned with business needs Provide technical expertise for Exchange Online Teams Teams Rooms SharePoint Online OneDrive Purview and Copilot Develop and maintain platform standards design patterns configuration baselines and operational guidance Evaluate new Microsoft 365 capabilities and recommend improvements to existing services Support integration of Microsoft 365 services with enterprise applications identity platforms and thirdparty solutions Collaboration Messaging Manage Microsoft Teams interoperability across Exchange Online SharePoint Online OneDrive and related services Support operational functions for Exchange Online Teams Teams Rooms Digital Signage and Print as a Service platforms Participate in platform modernization migration and service optimization initiatives Security Compliance Governance Administer Exchange Online Protection EOP mail flow transport rules antispam antimalware SPF DKIM and DMARC controls Implement and support Microsoft Purview capabilities including DLP Information Protection Insider Risk Compliance and eDiscovery Collaborate with Security Compliance and Data Governance teams to maintain secure and compliant environments
Contribute to governance frameworks security baselines and Zero Trust initiatives across Microsoft 365 services
Automation AI
Develop automation solutions using PowerShell Microsoft Graph Azure Automation and Power Platform
Support implementation of Copilot AIpowered productivity solutions workflow automation and enterprise collaboration agents
Identify opportunities to improve operational efficiency through automation and selfservice capabilities
Service Reliability Operations
Monitor platform health performance availability and service usage trends
Perform complex troubleshooting root cause analysis and proactive service improvements
Maintain technical documentation operational procedures disaster recovery plans and support runbooks
Participate in incident problem change and release management processes
Must Have
9 years of handson experience with Microsoft 365 Exchange Online and Microsoft Teams in enterprise environments Robust knowledge of Microsoft 365 platform design administration governance security and service operations Experience with Exchange Online Teams Teams Rooms SharePoint Online OneDrive Microsoft Purview and Copilot Expertise in Exchange Online Protection EOP Defender for Office 365 and enterprise email security solutions Experience with Microsoft Graph PowerShell automation frameworks and Power Platform Understanding of Microsoft Entra ID Conditional Access Identity Governance and Zero Trust principles Experience supporting Microsoft 365 migrations tenant integrations and platform modernization initiatives Strong analytical troubleshooting documentation and stakeholder communication skills
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