We re Hiring | Global Customer Operations Specialist - Chennai
Are you passionate about Satellite Communications, RF Technology, Networking and Customer Operations
We re looking for a Global Customer Operations Specialist to join our team in Chennai and play a key role in supporting customers across a global, 24x7 operations environment.
This is an exciting opportunity for someone who enjoys combining technical troubleshooting with customer interaction and wants to build deeper expertise in satellite communications.
What You ll Be Doing
- Handle customer calls and technical requests in English
- Support satellite access and antenna testing activities
- Use web-based applications and operational tools to manage customer requests
- Verify network connectivity and assist with identifying potential network interference
- Troubleshoot customer-impacting technical issues and coordinate with internal NOC teams when escalation is required
- Ensure customer requests are handled within defined service levels and turnaround times
- Maintain accurate records and data across operational systems
- Build strong, professional relationships with customers
- Work closely with customers, vendors and multiple technical teams to resolve issues
- Stay current with new technologies, tools and operational processes
- Contribute to a collaborative, rapid-paced and continuously evolving environment
What We re Looking For
We re looking for someone with a combination of technical expertise,
customer focus and problem-solving ability .
Required:
2-4 years of experience in Satellite Communications
Understanding of RF Technology
1-2 years of customer service experience or equivalent relevant experience
Strong aptitude for Networking and Technical Troubleshooting
Strong problem analysis and resolution skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a time-sensitive environment
Strong teamwork and cross-functional collaboration skills
Comfortable working in a 24x7 environment with rotating shifts
You ll Thrive in This Role If You:
Enjoy solving technical problems
Are curious about satellite and RF technologies
Can communicate confidently with customers and technical teams
Stay calm and structured when dealing with service-impacting issues
Take ownership and have a strong sense of urgency
Enjoy working in a global operations environment
Location: Chennai
Work Environment: 24x7 | Rotational Shifts
If Satellite Communications + RF + Networking + Customer Operations sounds like your kind of opportunity, we d love to hear from you!
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Specialist, Customer Operations Specialist 2 (Chennai)
🏢 SES Global Technology Services
📍 Chennai
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