Roles & Responsibilities

- As the primary point of contact for all new merchants, you will be responsible for understanding their requirements through effective communication and proposing suitable solutions or products. This includes performing online demos, diligent follow-ups, and owning the end-to-end sales process. Your goal will be to ensure maximum conversion rates on various inbound lead sources.

Key responsibilities include:

- Actively working with the sales team to achieve daily, weekly, and monthly sales targets, developing and maintaining robust relationships with existing and new merchants to ensure a seamless onboarding process.
- Staying up-to-date with industry trends, market developments, and competitor activity to provide valuable insights and recommendations to merchants.
- Collaborating with cross-functional teams, including marketing, product, and customer success, to drive business growth and expansion. Identifying and capitalizing on opportunities to upsell and cross-sell existing merchants, resulting in increased revenue and loyalty.
- Proactively addressing merchant concerns and issues, ensuring timely and effective resolution to maintain high levels of customer satisfaction. Developing and executing targeted sales strategies to penetrate new markets and expand Cashfree Payments' presence in existing markets.
- Regularly reviewing and analyzing sales performance data to identify areas for improvement and optimize sales processes. Maintaining accurate records of sales interactions, including call logs, meeting notes, and follow-up activities.

You will also be responsible for:

- Ensuring customer satisfaction and retention by acting as the primary point of contact for strategic accounts. Partnering with clients to uncover new payment use-cases,



understand their evolving business needs, and tailor Cashfrees solutions accordingly.
- Standardizing and implementing best practices in account management, retention, and customer engagement. Monitoring industry and competitor trends to inform and refine farming strategies.
- Driving revenue growth targets across your account portfolio — including YoY growth, ARPA (Average Revenue Per Account) uplift, and churn reduction.

Skills & Qualification

- Strong communication and relationship-building skills with the ability to collaborate with cross-functional teams.
- Strategic thinking with the ability to identify and execute upsell/cross-sell opportunities.
- Strong analytical skills with the ability to track opportunities, forecast accurately, and drive revenue growth targets.
- Ability to standardize and implement best practices in account management, retention, and customer engagement.
- Robust understanding of industry and competitor trends to inform and refine farming strategies.
- Excellent presentation and mentoring skills with the ability to conduct and present regular business reviews with key customers and internal leadership.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Strong understanding of enterprise payments, customer lifecycle management, and account growth planning.
- Strong presentation and project management skills with the ability to lead and manage multiple projects simultaneously.
- Ability to build and maintain strong relationships with internal stakeholders, including cross-functional teams.
- Excellent problem-solving skills with the ability to think critically and come up with innovative solutions.
- Ability to work in a collaborative environment and contribute to a positive and inclusive team culture.

📌 Senior Associate - Growth (Inbound) (Bengaluru)
🏢 Cashfree Payments
📍 Bengaluru